Mafia Account Limits and Self-Exclusion Options
Self-exclusion requests are handled by our Support Service Team by email, with the account closed as soon as practicable. We also publish 13 self-assessment questions and point players towards GamCare, Gamblers Anonymous and Gambling Therapy for extra support.
Setting Limits and Requesting Self-Exclusion at Mafia
At Casino Mafia, account-level player protection currently centres on self-exclusion rather than configurable deposit, loss or session limits. We treat gambling as a leisure activity rather than an income source, and we ask every player to keep an eye on the time and money spent at the tables.
How self-exclusion works
To close an account for player-protection reasons, we ask players to contact our Support Service Team by email, and we close the account as soon as practicable. You must tell us about any other account you hold with us and agree not to open a new one — we are not responsible for losses on accounts opened elsewhere after a self-exclusion request.
If you need to check your details before writing in, your request has to come from the registered email address, so it helps to confirm this via your account sign-in page first.
What Our Responsible Gaming Guidance Covers
Our guidance asks players to treat betting as leisure, not as a way to recover losses immediately — there is, as we put it, always a chance to win another time. We recommend playing only with spare funds, paying attention to the time and money spent in a session, and contacting support for a temporary exclusion whenever a break feels necessary.
A temporary time-out is arranged the same way as a full closure: by writing to our Support Service Team. We do not currently describe fixed time-out durations, cooling-off periods or reality-check pop-ups — account closure and a support-initiated break are the mechanisms we offer at this stage, so any pause in play is agreed directly with our team rather than set automatically in the account settings.
Before registering, note that the minimum age to hold an account with us is 18, and we ask every visitor to leave the site immediately if they are under that age.
Checking Your Own Play and Where to Get Outside Help
We publish a set of 13 self-assessment questions to help a player recognise the signs of problem gambling, alongside external organisations for anyone who wants support beyond our own team.
- Self-assessment: questions cover whether gambling distracts from work or school and whether you play alone for long periods.
- Honesty check: one question asks whether you have ever lied about the money or time spent gambling.
- Recoup pattern: another asks whether you try to win back a loss as soon as possible, a pattern we flag as a warning sign.
- GamCare: an external organisation we point players towards for independent support.
- Gamblers Anonymous: a peer-support organisation listed alongside GamCare.
- Gambling Therapy: the third external organisation named in our guidance.
Answering yes to most of the 13 questions is, in our own guidance, a signal worth acting on — reaching out to one of these organisations or to our support team is the recommended next step.
Limits, Time-Outs and Self-Exclusion Questions
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Does Mafia let me set my own deposit or loss limits?
We do not currently describe configurable deposit, loss, session or wager limits. The mechanisms we offer are account closure and a support-initiated temporary exclusion arranged by email.
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How do I self-exclude from Casino Mafia?
Email our Support Service Team from your registered address and we close the account as soon as practicable. You must also disclose any other accounts you hold and agree not to open new ones.
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Can I take a temporary break instead of closing my account for good?
Yes, contacting support for a temporary exclusion is listed in our own guidance as an option when a break is needed, arranged the same way as a full closure request.
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What is the minimum age to play at Mafia?
The minimum age is 18. Anyone under that age must leave the site immediately and registration by minors is prohibited.
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What happens to my balance if I close my account?
An account can only be closed if it has no remaining balance and no pending withdrawal requests. Closing with a positive balance or pending withdrawals means those funds are voided.
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Which organisations does Mafia recommend for gambling support?
We list GamCare, Gamblers Anonymous and Gambling Therapy as external organisations for players seeking support beyond our own Support Service Team.
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How many self-assessment questions does Mafia provide?
We publish 13 self-assessment questions covering patterns such as lying about gambling, playing alone for long periods, or trying to win back losses immediately.
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Is Mafia responsible for my other accounts after I self-exclude?
No. We ask players to notify us of any other account held and not to open new ones, but we accept no responsibility for losses on accounts opened elsewhere after self-exclusion.
6-minute read / Revised Oct 8, 2026